Shipping Policy
Last Updated: August 16, 2026
At Ruvanos, we aim to provide clear and reliable shipping information for every order. This Shipping Policy explains where we ship, shipping charges, order processing, estimated delivery times, our shipping carrier, and what to do if your wall clock shipment is delayed or arrives with an issue.
Shipping Availability
Ruvanos currently ships only within the United Kingdom. We do not currently offer shipping to addresses outside the United Kingdom.
Orders can be shipped to eligible UK delivery addresses provided at checkout. Please make sure that your delivery address and contact information are entered correctly when placing your order, as incorrect or incomplete information may cause delivery delays.
Shipping Carrier
Orders are shipped using Evri. Once your order has been dispatched, applicable tracking information will be provided so that you can follow the progress of your shipment.
Delivery timing can sometimes be affected by circumstances outside Ruvanos’s control, including carrier delays, adverse weather, operational disruptions, incorrect address information, or other unforeseen delivery issues.
Shipping Cost
We charge a flat shipping rate of £8 per order.
There are no additional shipping charges added by Ruvanos after the applicable £8 shipping charge has been applied at checkout. Any charges that may arise from circumstances outside our control are not considered part of Ruvanos’s standard shipping fee.
Order Cut-Off Time
Our order cut-off time is 3:30 PM (GMT+1), Monday through Friday.
Orders placed before 3:30 PM on a business day can begin processing according to our normal processing schedule. Orders placed after 3:30 PM, or on weekends and applicable non-business days, will be treated as being received on the next business day for processing purposes.
The cut-off time determines when an order enters our processing schedule; it does not mean that the order will be dispatched immediately at 3:30 PM.
Order Processing Time
Orders generally require 1 to 2 business days to process before they are handed over to the shipping carrier.
Processing includes preparing the wall clock for shipment, checking the order details, and preparing the package for dispatch.
Processing time is separate from transit time. Therefore, the estimated delivery period begins with both the order-processing stage and the carrier-transit stage taken into consideration.
Transit Time
After an order has been processed and dispatched, the estimated transit time is 4 to 5 business days.
Transit time refers to the period during which the package is with the shipping carrier and travelling to the delivery address.
Estimated Delivery Time
The estimated total delivery time is 5 to 7 business days, including:
- Order processing: 1–2 business days
- Carrier transit: 4–5 business days
The 5–7 business day timeframe is an estimate and is not a guaranteed delivery date. Actual delivery may vary depending on the carrier’s operations, destination, weekends, public holidays, weather, or unexpected transportation and delivery delays.
Tracking Information
Once your order has been dispatched, tracking information may be provided so you can check the shipment’s progress through Evri.
Tracking updates may not appear immediately after dispatch because the carrier may require some time to scan and register the parcel within its tracking system.
If your tracking information has not updated for a reasonable period or appears unusual, please contact us at support@ruvanos.shop so we can assist you with the available shipment information.
Late or Delayed Packages
Although we aim to meet the estimated delivery timeframe, delays can occasionally occur after an order has been dispatched. Ruvanos cannot guarantee a specific delivery date because the transit portion of the shipment is handled by Evri.
If your wall clock has not arrived within the estimated delivery timeframe, please contact us at support@ruvanos.shop with your order details. We will review the available shipping and tracking information and provide appropriate assistance.
A delayed package does not automatically mean that the order has been lost. Where tracking information indicates that the parcel is still moving through the carrier’s network, additional transit time may be required.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If an order is delayed, returned, or otherwise affected because of an incorrect or incomplete address supplied by the customer, Ruvanos may be unable to cover additional delivery costs that result from the incorrect information.
If you notice an address error after placing an order, contact us as soon as possible at support@ruvanos.shop. We will try to assist, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
Damaged Packages
Wall clocks are packaged for shipment with the intention of protecting the product during normal transportation. If your package arrives visibly damaged, please document the condition of the package and the product as soon as possible.
If the wall clock itself arrives damaged or defective, contact Ruvanos at support@ruvanos.shop and provide clear photographs of the packaging and the affected product. This information helps us review the issue and determine the appropriate resolution under our Returns & Refund Policy.
Shipping and Order Cancellations
Customers may request cancellation within 1 day of placing an order by contacting support@ruvanos.shop.
We will make reasonable efforts to process a cancellation request received within this period. However, cancellation is not guaranteed if the order has already entered processing, been prepared for dispatch, or been dispatched.
Once an order has been dispatched, it cannot normally be cancelled through the order-processing system. In such cases, the customer may need to follow the applicable return procedure.
Contact Us
If you have questions about shipping, delivery times, tracking, delayed packages, or an address issue, please contact us:
Ruvanos
Email: support@ruvanos.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Address: 2 Manor Ct, Kirkby Stephen CA17 4SJ, United Kingdom
We recommend contacting us as soon as possible if there is a problem with your wall clock shipment so that we can review the situation and provide the appropriate information.