Privacy Policy
Last Updated: August 16, 2026
At Ruvanos, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, purchase a wall clock, contact us, request support, or use any of our services.
This Privacy Policy applies to information collected through the Ruvanos online store and relates to our Pendulum Wall Clocks and Interior Wall Clocks.
Information We Collect
When you place an order or interact with our store, we may collect information that is necessary to process your purchase and provide customer support. This may include your name, email address, delivery address, billing information, telephone number if provided, order details, purchase history, and information you provide when contacting us.
If you contact us about a damaged, defective, or incorrect wall clock, we may also collect photographs, descriptions of the issue, packaging photographs, and other information that you voluntarily provide so that we can review the matter.
How We Use Your Information
We may use the information we collect to:
- Process and fulfil your wall clock orders
- Arrange delivery within the United Kingdom
- Provide order and shipping updates
- Respond to questions and customer-support requests
- Process returns and refunds
- Review reports of damaged, defective, or incorrect products
- Process eligible order cancellations
- Maintain transaction and customer-service records
- Improve our website and services
- Protect our website and business against fraud, unauthorized activity, and misuse
- Comply with applicable legal and regulatory requirements
We only use personal information for legitimate business purposes and in accordance with applicable privacy and data-protection requirements.
Payment Information
Ruvanos accepts payments through PayPal and Stripe.
Payment information is processed through the relevant payment provider. Ruvanos does not ask customers to send complete payment-card numbers, passwords, or other sensitive payment credentials through email or chat.
PayPal and Stripe may collect and process payment information according to their own privacy policies and terms.
Order and Delivery Information
When you purchase a wall clock, we use the information provided at checkout to process your order and arrange delivery.
Relevant order and delivery information may be provided to the shipping carrier, including Evri, when necessary to deliver your package to the address you provided.
We may also use your email address or other contact information to communicate with you about your order, shipping status, delivery issues, returns, refunds, or other matters directly related to your purchase.
Customer Support
Ruvanos provides 24/7 chat support and customer assistance through our available contact channels.
When you contact us, we may retain the information you provide so that we can respond to your request and maintain a record of the customer-service interaction.
If you report that a wall clock arrived damaged, defective, or incorrect, we may request clear photographs of the product and packaging. These photographs may be reviewed solely for purposes such as assessing the reported issue, determining eligibility under our Returns & Refund Policy, and resolving the matter.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functions, remember certain preferences, improve website performance, understand how visitors use our website, and support website security.
Some cookies may be provided by third-party services used on our website.
You can manage or disable certain cookies through your browser settings. However, disabling some cookies may affect the availability or functionality of certain parts of our website.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or other technologies used to operate the store.
This information may include information such as your IP address, browser type, device information, pages visited, approximate location based on technical information, and information about how you interact with the website.
This information may be used for website security, troubleshooting, performance monitoring, analytics, and improving the functionality of our store.
How We Share Information
We may share relevant personal information with service providers when necessary to operate our business and provide services to customers.
These service providers may include:
- PayPal and Stripe for payment processing
- Evri for delivery and shipment services
- Website hosting and technical service providers
- Website security and maintenance providers
- Professional advisers where reasonably necessary
- Government authorities or other parties where disclosure is required by applicable law
We do not sell your personal information as part of our normal business operations.
We only share information where there is a legitimate reason to do so, such as processing your order, delivering your wall clock, providing customer support, maintaining our website, protecting our business, or complying with legal requirements.
Data Security
Ruvanos takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.
For your own security, please do not send complete payment-card details, passwords, or other unnecessary sensitive information through email or chat.
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include fulfilling orders, providing customer support, processing returns and refunds, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, or regulatory requirements.
The retention period may vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on your circumstances and applicable UK data-protection law, you may have rights relating to your personal information.
These rights may include requesting access to personal information we hold about you, asking us to correct inaccurate information, requesting deletion of certain information, requesting restriction of certain processing, or objecting to certain types of processing.
Some rights may be subject to legal requirements, exceptions, or other limitations.
If you wish to make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests to protect your personal information.
Third-Party Services
Ruvanos may use third-party services to process payments, provide shipping services, operate website features, maintain security, or support the technical operation of our store.
These third parties may process personal information according to their own privacy policies and terms. We recommend reviewing the privacy information of relevant third-party services when appropriate.
Children’s Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to Ruvanos inappropriately, please contact us so that we can review the situation.
Changes to This Privacy Policy
Ruvanos may update this Privacy Policy when our website, services, business practices, or applicable legal requirements change.
When we make changes, the updated policy will be published on this page and the Last Updated date will be revised.
We recommend reviewing this page periodically to remain informed about how Ruvanos handles personal information.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:
Ruvanos
Email: support@ruvanos.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 2 Manor Ct, Kirkby Stephen CA17 4SJ, United Kingdom
When contacting us about privacy, please provide enough information for us to understand your request, but do not send passwords, complete payment-card numbers, or other unnecessary sensitive information.