Payment Policy
Last Updated: August 16, 2026
Ruvanos provides clear payment information so customers understand which payment methods are accepted, when payment is collected, and how payment-related issues are handled when purchasing our Pendulum Wall Clocks and Interior Wall Clocks.
Accepted Payment Methods
Ruvanos currently accepts the following payment methods:
- PayPal
- Stripe
These payment services allow customers to complete their purchase using the payment options made available by the respective payment provider at checkout.
The payment methods available to you may depend on the options supported by PayPal, Stripe, and your payment provider at the time of purchase.
Payment at Checkout
Payment is required when placing an order through the Ruvanos store.
Before completing your purchase, you will have the opportunity to review your selected wall clock, quantity, delivery information, applicable shipping charge, and total order amount.
Once the payment has been successfully authorized and the order has been confirmed, the order can enter our processing process.
Order Confirmation
After a successful purchase, you should receive an order confirmation containing the relevant order information.
Receiving an order confirmation indicates that your order has been received by our store. It does not change the applicable processing, shipping, return, or refund terms described in our policies.
If you do not receive an order confirmation after completing payment, please contact us at support@ruvanos.shop so we can help verify the order status.
Payment Authorization and Verification
Payments are processed through the applicable payment provider. Ruvanos does not directly handle or store your complete payment-card credentials when those details are processed through the relevant payment service.
A payment may be subject to authorization, verification, security checks, or other procedures required by PayPal, Stripe, your bank, or card issuer.
If a payment cannot be authorized or is declined, the order may not be successfully completed until an accepted payment method is provided.
Pricing and Shipping Charges
The product price displayed at checkout is the applicable price for the selected wall clock before any applicable shipping charges.
Ruvanos charges a flat £8 shipping fee for orders shipped within the United Kingdom.
There are no additional standard shipping charges added by Ruvanos beyond the stated shipping fee.
The final amount payable will be shown at checkout before the customer completes the order.
Currency and Payment Provider Charges
Any currency conversion, international transaction, bank, card, or payment-provider charges that may be applied by a customer’s bank or payment provider are outside Ruvanos’s control.
Customers should check with their bank, card issuer, or payment provider if they have questions about charges appearing on their payment statement that are not part of the amount charged by Ruvanos.
Failed or Declined Payments
If a payment is declined, interrupted, or otherwise unsuccessful, the order may not be confirmed or processed.
Customers should verify their payment details or use another available payment method through PayPal or Stripe.
If money appears to have been deducted despite an unsuccessful order, please contact us at support@ruvanos.shop with the relevant order or payment information. We will review the available information and assist where possible.
Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us at support@ruvanos.shop with your order number and relevant payment information.
We will review the order records and payment information available to us and, where a duplicate charge is confirmed to have been processed by Ruvanos, the appropriate correction will be made.
Refund
Where a refund is approved under our Returns & Refund Policy, the refund will generally be issued to the original payment method used for the purchase.
Ruvanos generally processes approved refunds within 10 business days after the return has been received, reviewed, and approved.
After Ruvanos processes a refund, the time required for the funds to appear in the customer’s account may depend on PayPal, Stripe, the customer’s bank, card issuer, or another financial institution.
Order Cancellation and Payment
Customers may request cancellation within 1 day of placing an order by contacting support@ruvanos.shop.
We will make reasonable efforts to process eligible cancellation requests received within this period. However, cancellation cannot be guaranteed once an order has entered processing, been prepared for dispatch, or has already been dispatched.
If an order is successfully cancelled before dispatch and a refund is applicable, the refund will be handled according to the applicable payment-provider and refund procedures.
Payment Security
Ruvanos uses third-party payment services, including PayPal and Stripe, to process customer payments. Payment information is handled through the applicable payment provider’s systems and security processes.
Customers should only enter payment information through the secure payment process provided at checkout and should not send complete card numbers, passwords, or other sensitive payment credentials to Ruvanos by email or chat.
Payment-Related Questions
If you have a question about a payment, order charge, failed transaction, duplicate payment, or refund, please contact us:
Ruvanos
Email: support@ruvanos.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Address: 2 Manor Ct, Kirkby Stephen CA17 4SJ, United Kingdom
When contacting us about a payment issue, please provide your order number and relevant transaction details where available. For your security, do not send complete payment-card numbers or account passwords.